Privacy and Personal Information Protection Policy

Website: lesocle.ca Last updated: Jan 23, 2026

1. Introduction

Le Socle (“we”, “us”, “our”) is committed to protecting the privacy of its users (“you”). This policy aims to inform you of our practices regarding the collection, use and disclosure of personal information that you provide to us through our website lesocle.ca.

We comply with the requirements of applicable Canadian and Quebec laws, including the Act respecting the protection of personal information in the private sector (Act 25).

2. Personal information collected

We may collect different types of information depending on your interaction with our site:

Identification information: First and last name, email address, phone number (for example, when using the contact form or a volunteer application).

Browsing data (Cookies): IP address, browser type, pages visited, visit duration (for statistical purposes).

Financial data: If you make an online donation, your payment information is processed by our secure partners (e.g., CanadaHelps, Stripe, PayPal), and we do not store your full credit card numbers.

3. Use of information

Your data is used for the following purposes:

Providing our services: Responding to your requests for help, information or intervention.
Communication: Sending you newsletters or news from the organization (only with your explicit consent).
Website improvement: Analyze visitor statistics to improve the user experience.
Donation processing: Issuing tax receipts and managing contributions.

4. Consent

By using our site, you consent to the collection and use of your information as described in this policy. You may withdraw your consent at any time (e.g., unsubscribe from the newsletter), subject to legal or contractual restrictions.

5. Data sharing

We do not sell, trade, or rent your personal information to third parties. Your data may only be shared in the following cases:

Service providers: Third parties who help us operate the site (hosting, analytics tools, donation processing), and who are bound by confidentiality.
Legal obligations: If required by law or to protect the safety of a person (e.g., imminent crisis situation).

6. Security and preservation

Your information is stored on secure servers (often located in Canada or the United States with confidentiality agreements). We implement physical, organizational, and technological security measures to protect your data against unauthorized access.

We retain your information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

7. Your rights

In accordance with Law 25, you have the following rights regarding your personal information:

Right of access: Request a copy of the data we hold about you.
Right of rectification: Request the correction of inaccurate data.
Right to erasure: Request the deletion of your data (under certain conditions).
Right to withdraw consent.

To exercise these rights, please contact our Privacy Officer (contact details below).

8. Cookies

Our website uses cookies to improve navigation and analyze traffic (e.g., Google Analytics). On your first visit, a banner allows you to accept or reject non-essential cookies. You can also configure your browser to block cookies.

9. External Links

Our site may contain links to other websites. We are not responsible for the privacy practices of these third-party sites.

10. Person responsible for the protection of personal information

For any questions, complaints or requests regarding this policy, please contact the person responsible for the application of Law 25 within our organization:

Name/Title: Customer Service Email: info@lesocle.ca

Address: 254 avenue de Gaspé ouest, Saint-Jean-Port-Joli, QC G0R 3G0

11. Messaging Terms and Conditions

Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Messaging Terms and Conditions

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from Le Socle, from +14185750935 regarding customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at +14185750935 or info@lesocle.ca. Mobile opt-in information is never shared with third parties.

10. Person responsible for the protection of personal information

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from Le Socle, from +1 855 537-6253 regarding customer care. Consent is not a condition of purchase. Message frequency varies.

Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at +1 855 537-6253 or info@lesocle.ca. Mobile opt-in information is never shared with third parties.